Goodbye Bots – Hello Agents: How Agentic AI Redefines Customer Experience

The era of Agentic AI has begun. In customer service, this means moving beyond static FAQ bots, towards intelligent, autonomous AI agents that understand, reason, and act. Gain real-world insights, actionable learnings, and a glimpse into how Agentic AI is fundamentally transforming customer experience, right now, with Markus Ring, international AI transformation expert!

In this session Markus Ring reveals how modern AI agents independently interact with systems, leverage contextual data, and collaborate seamlessly with service teams, not as a vision of the future, but as a reality happening today.

Discover how Agentic AI is already being used in today’s contact centers to resolve customer inquiries, empower employees, and streamline operations.

Markus Ring, Director AI Transformation, NiCE Cognigy

NiCE is transforming the world with AI that puts people first.
NiCE purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution.