Customer Experience Automation (CXA) with intelligent, goal-oriented AI agents!

Long-term business success requires a deep understanding of how to measure the value of transformation of time into automated processes. By analyzing interactions and orchestrated flows, companies can identify how AI agents contribute to concrete business value and better customer insights. Tracking these results is the key to delivering seamless experiences that drive measurable success across the entire organization. This is how you go from Automation to Impact - and deliver measurable outcomes through customer journeys

Modern customer service faces a classic conflict of goals: the balance between scalable efficiency and the expert-driven effectiveness required to solve complex problems. When technology falls short, fragmented customer journeys and manual hand-offs occur between different teams and systems.

This session explores how Customer Experience Automation (CXA) bridges this gap by shifting the focus from simple bots to intelligent, goal-oriented AI agents.

Discover how this works on basis of specific use cases such as traveller disruption and other success stories!

Garry Ovenell, Regional Vice President Solution Engineering and AI Agent specialist at Talkdesk

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