Case: How the largest Nordic insurer, Tryg is Boosting sales and CSAT

How do you improve sales and CSAT at the same time in the contact center at a large scale? In this presentation Tryg is sharing their keys to success in their contact center. We will learn how the training program is supported by insights from Verint Speech Analytics, and how Tryg is at the verge of scaling evaluation and feedback using the AI driven tool Automated Quality Management to scale up the training for a contact center with 200 employees situated on different locations.

Stora Scenen kl 10.00 - 10.20

Talare:
Robin Sandal, Director of Contact Center, Aleksander Fredriksen, Section Lead Contact Center,  Stefan Årskaug – Speech Analytics Manager, samtliga från Tryg Private Norway.

Presentationen hålls på norska

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