Key Note: Transforming Customer & Agent Experiences in the Age of AI

AI is a game-changer for customer experience and will have a leading role in customer experience in all operations in the future. Richard Basset from NICE shares AI's way forward and how you will benefit from AI!

Stora scenen kl 11.15

AI is already playing a pivotal role in business. Customers and employees expect fast, personalized, seamless digital experiences powered by automation and analytics. The reality: AI is a true game-changer for customer experience. Yet, to unlock the power of true innovation AI must be leveraged correctly. AI for customer experience that addresses today's business challenges in a way no other technology solution can. 

Richard Basset, one of the market leaders within AI, will share his experience how you can:
- overcome complexity by making smarter, faster decisions with AI at a velocity never experienced.
- empower employees by turbo-charging capabilities and amplifying skills with AI, whilst beating unnecessary costs.
- create personalised, humanised, customer interactions that drive loyalty and satisfaction

Richard Basset, VP of Digital, AI & Analytics at NICE

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